WHO WE ARE:
We’re RISE CLAN – a vegan, fairtrade and organic clothing brand and shop – and our website address is: https://www.riseclanworld.com.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT:
Your name, address and contact details are used in order to enable us to process and deliver orders to you. We sometimes need to contact you by email, phone or WhatsApp, for example, for order updates. We sometimes use your personal information to prevent and detect fraud. We use your contact history to ensure that we are able to give you the best possible customer service. We may sometimes use your contact history to train and inform our staff so that we can continue to provide you with our best in class customer service. We use the information we have stored about your purchase history and saved items in order to help you buy the products you are most interested in; to aid in our customer service commitment to you; and to ensure we know about the products you like so we can make more informed decisions about new product lines to develop in the future. If you have given us permission, we may also send you information about products, services and promotions, by email or post.
We collect information about you when you create an account at our website, during the checkout process on our store or when you leave a comment or review.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating shipping
- Shipping address: we’ll ask you to enter this information so we can, for instance, estimate shipping before you place an order and then send you the order
WHEN YOU CREATE AN ACCOUNT:
If you create an account, we will store your name, address, email and phone number, which will be used to only to improve your experience and to make the checkout faster for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for “X” years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
WHEN YOU LEAVE A COMMENT:
When you leave a comment on the website we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.
WHEN YOU PURCHASE FROM US:
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
WHO ON OUR TEAM HAS ACCESS TO YOUR INFORMATION:
Members of our team have access to the information you provide us. For example, Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
WHAT WE SHARE WITH OTHERS:
We have not, do not and will not sell any of your personal data to any third party. We do however share data with third party service providers in order to enhance or protect your shopping experience.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and/or Stripe, including information required to process or support the payment, such as the purchase total and billing information.
We also use WooCommerce Shipping & Tax services and some of your personal data might be shared with this company too.
We collect information about visitors who comment on websites that use Akismet anti-spam service, which is the case of our website. The information we collect depends on how the User sets up Akismet for the Website, but typically includes the commenter’s IP address, user agent, referrer, and website URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
HOW LONG WE RETAIN YOUR DATA:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA:
If you have an account on this website, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the right to:
- Access the personal information we hold about you
- Request the correction of inaccurate personal information we hold about you (although you can do most of it yourself through My Account)
- Request that we delete your data, or stop processing it or collecting it, in some circumstances
- Stop direct marketing messages, which you can do through your account, and to withdraw consent for other consent-based processing at any time
- Request that we transfer t elements of your data either to you or another service provider
WHERE WE SEND YOUR DATA:
Visitor comments may be checked through an automated spam detection service.